Frequently Asked Questions (FAQs)

Where Does The Company Operate From?

Leisure Cellar is based in Sydney, New South Wales.

We cover operations all over Australia, United Kingdom & The United States.

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What Methods Of Payment Do You Accept?

Leisure Cellar accepts all major payment modes like Mastercard, Visa, Applepay, Paypal, Googlepay & Unionpay.

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Do We Deliver Free Of Cost?

Deliveries are free of cost all over Australia. However, International deliveries will occur postage charges.

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How Long Does It Take To Deliver?

Our dedicated team handles all orders within 24 hours of purchase, which may extend to 48 hours during public holidays. You can expect to receive your order within 4–14 business days after placing it, excluding any courier delays.

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Do You Offer Any Guarantee?

We offer a 14 Day Money Back Guarantee. Feel free to contact us within 14 days of your product arrival if it is broken, damaged or out of order. You will receive a FULL REFUND and NO QUESTIONS ASKED.

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How To Track My Order?

When your order has been shipped, we will send you an email confirmation that will also include a tracking number for you to track your orders. It may take 48-72 hours for you to receive the tracking number.

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Can I Cancel My Order?

We are here to ship your orders to you as soon as possible after we have received them. If we haven’t shipped your order then we can cancel the orders and issue a full refund. However, if the item has been already shipped, we won’t be able to refund you.

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